For Patients - Complaints Procedure

Connect is committed to providing a high quality, responsive primary care service.  We recognise however that sometimes mistakes can be made or that issues could have been dealt with more satisfactorily. To deal with these circumstances we have a complaints procedure in line with NHS standards.

Please use the link below to access our complaints procedure and information on who to contact if you have a complaint or suggestion to improve our service.

We consider it of great importance to receive both positive and negative feedback from our customers and patients. We welcome any feedback on the service we provide.

You have our assurance that all complaints will be dealt with confidentially, sensitively and in a timely manner.

• Complaints Procedure leaflet
• Comments, Complaints & Suggestion leaflet